Alarm monitoring. With a plan.
Your equipment raises the alarm.Pinga organises the response.
Describe your alarms in plain English. Pinga interprets the messages, follows your contact sequence and records who takes responsibility.
Works alongside your existing equipment alarms and response procedures.
Illustrative example
01 / Describe it simply
Describe your alarm
in plain English.
Tell Pinga what matters. Let AI make sense of the incoming message.
Set a temperature range, recognise a failed job or flag an offline device using everyday words. Your monitor’s instructions give Pinga the context to interpret it.
Try the example readings. Even a message saying “status: OK” can contain a temperature that needs attention.
Explore plain-English alarms ↗Cool Room 2
Air conditioner status: OK
Temperature:
3°C
3°C is below your 5°C lower limit.
Interactive illustration. Example thresholds only; set limits appropriate to your operation. AI interpretation must be tested.
02 / Reach people in order
Reach the right person.
In the right order.
SMS the operator. Call if they don’t respond. Bring in the next person when needed.
Choose the contact, method and wait time for every step. Acknowledgement stops the sequence; rejection can move it forward immediately.
Explore smarter escalation ↗Try it here.
Acknowledge the example alarm.
Cool Room 2
-
SMS MichaelFirst contact · Wait 1 minuteSent
-
Call MichaelNo acknowledgement · Wait 5 minutesCalling…
-
Call SamNext contact if nobody acceptsNext
Interactive example only. No messages or calls are sent.
03 / Know who’s handling it
Clear responsibility.
Fewer unnecessary call-outs.
See who accepted the alarm, what they received and when a recovery was reported.
Give your team a clear practice: acknowledge before heading out. Together with a tiered response, that can help reduce duplicate trips, overtime and unnecessary contractor attendance.
Explore the cost of duplicated call-outs ↗Cool Room 2
✓ Responsibility acceptedAcknowledged at 02:15 · Escalation stopped
The next contact was not notified.
Fault, response and recovery stay in the asset history.
Illustrative example. People already contacted may still respond.
Fits around the equipment you have
From the pump shed
to the server room.
Bring in messages by email, SMS or webhook. Each monitor gets its own email address and secure webhook URL, with optional shared SMS numbers.
Before you start
Before you
plug in.
Do we need to change our existing equipment?
You need a way for the equipment or its existing monitoring system to send email, SMS or an HTTP webhook. Each Pinga monitor gets an email address and secure webhook URL. Inbound SMS numbers are optional and can be shared between monitors.
Does AI decide who gets called?
You choose the contacts, methods and escalation order. AI interprets the incoming message and, for shared SMS inputs, helps identify the monitor. Pinga then follows the notification rules you configured. Known sending numbers can narrow the matching monitors first.
Is Pinga a replacement for our existing alarms?
Pinga is a supplementary notification tool. Keep independent alarms, safety controls and response procedures in place. It isn’t an emergency dispatch service, and message interpretation and delivery aren’t guaranteed.
Bring some order to the alarm.
Make the next
call-out a clearer one.
Start with one monitor.
Build the response around your team.