1. Who provides Pinga
Pinga is operated by 2M Systems Pty Ltd, ABN 20 613 465 900 (“we”, “us”). These terms apply to the Pinga website and service. “You” means the person using Pinga or the organisation they are authorised to represent. Contact us at [email protected].
2. Supplementary tool only — use at your own risk
Pinga is supplied as an additional notification aid to enhance your existing alarm arrangements. It receives equipment and business-system messages, interprets them, records events and attempts notifications using your configured contacts and escalation steps. It does not independently establish the condition or safety of your equipment.
You use Pinga at your own risk as a supplementary tool, subject to the non-excludable rights and remedies in section 9. Do not rely on Pinga as your primary alarm system, a guaranteed warning system, or a means of preventing injury, property damage, stock spoilage, environmental harm, financial loss or business interruption.
Maintain independent alarm systems, equipment interlocks, inspections, monitoring and response procedures appropriate to your risks. Do not remove, disable or reduce existing protections because Pinga is available. Plan on the basis that Pinga may be unavailable or may fail to identify or deliver an important message.
Pinga is not an emergency dispatch service, a staffed monitoring centre, a safety-certified control system or a substitute for legally required monitoring. Do not use it to satisfy a life-safety or other safety-critical requirement. In an emergency, use your established emergency procedures and contact emergency services directly.
3. Accounts and your organisation
You must have authority to create or administer an organisation. Keep account details current, protect your Microsoft or Google account, and remove access when team members leave. Organisation administrators manage membership, contacts and notification settings. Tell us promptly if you suspect unauthorised access.
4. Your monitoring setup
You are responsible for configuring and testing equipment messages, monitor matching, Catch-all recipients, escalation steps, on-call windows and receiving channels. Obtain any permissions needed to supply other people’s details and send them automated SMS, email or voice alerts. Keep contacts informed about their role and the information they will receive.
Test real delivery before putting a setup into use, periodically during use and after material changes. A simulated test does not establish that telecommunications or email delivery works. Review event history and arrange backup contacts and procedures that remain effective if Pinga or its providers are unavailable. A successful test does not guarantee future performance.
5. Interpretation and delivery
AI interpretation can be incorrect, including mistaking a fault for a recovery or matching the wrong monitor. Ambiguous or unrecognised messages are intended to go to your configured Catch-all, which also needs valid recipients and working delivery channels. Review routing guidance and important messages. An acknowledgement records a person indicating responsibility; it does not prove they have inspected the equipment, acted on the alert, or that equipment has recovered or corrective work is complete.
Delivery depends on equipment, network access, third-party services and recipient availability. Software defects, outages, power failures, configuration errors, filtering, rate limits, quiet hours or exhausted account balances can prevent or delay processing or delivery. Messages may be lost, delayed, duplicated, blocked or fail. We do not promise uninterrupted service, guaranteed delivery times or a particular response from a recipient. This does not exclude our obligations or your rights under applicable law.
No notification, a “healthy” display, a recovery interpretation or a recorded acknowledgement is assurance that equipment is safe or operating correctly. Independently verify equipment conditions and any corrective action. Catch-all, heartbeats, reminders and escalation steps also depend on the service and its providers and are not independent safeguards.
6. Acceptable use and data
Use Pinga lawfully. Do not send spam, harass recipients, attempt unauthorised access, interfere with other organisations or deliberately overload the service. Do not place passwords, access tokens or unnecessary sensitive personal information in equipment messages.
You retain your rights in data you provide. You authorise us and the providers used to operate Pinga to process that data for receiving, interpreting, storing, delivering and supporting the service. Our Privacy Policy explains personal information handling.
7. Fees and service changes
Any paid service requires pricing and applicable usage charges to be disclosed and agreed before they apply. These terms do not introduce a subscription price, automatic renewal or payment authority. Any separately agreed commercial arrangement should identify fees, billing periods and cancellation conditions.
We may maintain or improve the service. We will give reasonable notice of changes that materially reduce an agreed service where practicable. Urgent security or legal changes may require immediate action. Contact us if a change affects your organisation’s ability to use the service.
8. Suspending or ending use
You can stop using Pinga and request account closure through the contact above. Arrange alternative monitoring before disabling channels. We may restrict access where reasonably necessary to address misuse, security threats, legal requirements or a material breach. Where practicable, we will explain the reason and provide an opportunity to resolve the issue.
We will discuss retrieval of your data and closure with an authorised organisation representative. The Privacy Policy describes retention, deletion requests and backup limitations. Ending service does not remove rights or obligations that have already arisen.
9. Your legal rights
Nothing in these terms excludes, restricts or modifies any consumer guarantee, remedy or other right that cannot lawfully be excluded under the Australian Consumer Law or other applicable law. Where those guarantees apply, services must be provided with due care and skill and other applicable statutory guarantees must be met. Available remedies may include having a problem remedied, cancellation, refunds or compensation, depending on the circumstances.
These terms do not impose a blanket exclusion of liability or require you to indemnify us for our own conduct. Liability is determined by applicable law and any valid, separately agreed terms.
10. Questions, disputes and updates
Contact us with a description of the issue and the outcome you seek so we can try to resolve it. This does not prevent either party from seeking urgent relief or exercising statutory rights. Australian law applies, subject to any mandatory rights and jurisdiction that apply to you.
We will publish updates with a revised date and give reasonable notice of material changes to existing customers. Changes will not retrospectively remove accrued rights. If a proposed material change is unacceptable, contact us about ending use before it takes effect.